Customer and Supplier Follow-up Executive
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Job Description
Customer and supplier follow-up executive for Euro Packaging, a global packaging manufacturer and supplier. Managing international shipment, payment, documentation and relationship follow-ups remotely from India.
Responsibilities:
- Make outbound calls to customers and suppliers to follow up on shipments, deliveries, payments and pending documentation
- Communicate with customers and suppliers through phone calls and emails to obtain timely updates
- Send follow-up emails to confirm conversations, request missing information and escalate delays
- Maintain accurate records of calls, conversations, shipment updates and commitments in the company's internal systems
- Maintain a structured follow-up schedule to ensure no pending query or commitment is missed
- Proactively identify and escalate shipment delays, payment issues, documentation gaps and disputes to the internal team
- Build and maintain professional relationships with customers and suppliers through clear and consistent communication
- Ensure all communication and updates are recorded accurately and shared with the relevant stakeholders
Requirements:
- Minimum 3 years of experience in a customer-facing role
- Excellent spoken and written English
- Experience handling customer or supplier communication over phone and email
- Comfortable making a high volume of outbound calls and following up persistently but professionally
- Good email writing, communication and interpersonal skills
- Experience with spreadsheets, email and basic computer applications
- Strong organisational skills and attention to detail
- Ability to manage multiple follow-ups independently
- Ability to work remotely with a reliable internet connection and a dedicated workspace
- Candidates must be based in India
- Candidates who can join within 30 days are sought
Benefits:
- Remote work
- Reliable internet connection and dedicated workspace requirement
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