Senior Associate, Executive Assistance
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Job Description
EY Senior Associate leading virtual Executive Assistant teams supporting Partners and Directors. Managing calendars, travel, meetings, CRM, expenses and administrative services globally.
Responsibilities:
- Oversee and manage Executive Assistant support for allocated senior executives from a GDS location
- Lead a team of Executive Assistants in a remote team environment
- Deliver high-quality administrative and secretarial support within agreed service levels
- Manage meetings, events, diaries, appointments, videoconferences and online meetings
- Coordinate facilities, equipment, catering, agendas and attendee liaison
- Manage executive travel, bookings, approvals, passports, visas, costs and itineraries
- Screen, action, alert, file and delete executive email correspondence
- Coordinate client visits, events, mailing lists and marketing data
- Maintain client relationships and liaise with clients’ Executive Assistants
- Support CRM pipeline management, opportunity administration, reporting, contacts and activities
- Collate, process and reconcile executive expenses
- Collate and enter weekly timesheet information
- Record meeting minutes and actions, maintain project information and record learning/CPE hours
- Provide EY tool support, data capture, business information administration, meeting transcription and ad hoc service-line support
- Collaborate with the onshore GDS Liaison Coordinator to ensure team members are appropriately skilled
- Manage PPED support requests and step in as needed to ensure effective client delivery
- Work in time zones suitable for the client base
Requirements:
- Bachelor’s degree or equivalent
- Good command over English (written & spoken) is mandatory
- Minimum 6 to 8 years of work experience, including at least 3 years in a supervisory role
- At least 1 year of experience handling virtual secretarial services in a team environment is preferred
- Open to work in shifts
- Strong multitasking, prioritization, organizational and time management skills
- Strong network coordination skills
- Comfortable using IT database systems
- Excellent written and oral communication skills
- Ability to work virtually and independently
- Demonstrated project planning and management ability
- Ability to work outside normal hours when required
- Ability to work in a rapidly changing environment
- Professional and diplomatic communication style
- Attention to detail and quality focus
- Ability to manage with minimal direction and interact with senior management
- Proficient in MS Office (Word, Excel and PowerPoint)
- Fair knowledge of MS Outlook and Lync
Benefits:
- Continuous learning and development opportunities
- Tools and flexibility to make a meaningful impact
- Leadership insights, coaching and confidence-building
- Diverse and inclusive culture
- Collaboration on exciting projects with global EY teams
- Exposure to people, learning, skills and insights across a global delivery network
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