Fundraising and Supporter Service Executive
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Job Description
Fundraising and supporter service executive building donor relationships for Cancer Research UK. Delivering personalised support across phone, email, chat and social media.
Responsibilities:
- Build genuine, long-term relationships with supporters via phone, email, live chat, social media and written correspondence
- Deliver exceptional, personalised supporter experiences
- Identify opportunities to deepen engagement through fundraising, events, volunteering, campaigning, regular giving and other activities
- Resolve enquiries and complaints with empathy, professionalism and sound judgement
- Maintain accurate records and provide timely follow-up
- Achieve quality, service, productivity and supporter satisfaction standards
- Support Cancer Research UK's mission to beat cancer
Requirements:
- Passion for delivering outstanding supporter or customer experiences and building meaningful relationships
- Excellent communication skills across a variety of channels
- Strong listening skills and emotional intelligence
- Experience in a customer-focused, supporter-focused, fundraising, charity, sales environment or contact centre
- Growth mindset with a proactive and organised approach
- Strong attention to detail and ability to manage competing priorities
- Confidence using digital systems
- Must be eligible to work in the UK
- Must be aged 18 or over
- Ability to embody Cancer Research UK's values: Bold, Credible, Human and Together
Benefits:
- Benefits package
- Career and personal development opportunities
- High-quality tools
- Policies and processes supporting work-life balance
- Wellbeing support
- Anonymised shortlisting process
- Adjustments to support candidates during recruitment and employment
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