Executive
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Job Description
Tailormade Executive converting travel enquiries into profitable bookings for HBX Group, a global travel technology partner. Managing quotations, customer follow-up, suppliers, and commercial opportunities.
Responsibilities:
- Manage tailor-made enquiries and quote requests across all company brands
- Provide accurate quotations and proactive follow-up to maximise conversion rates
- Coordinate with suppliers and internal teams to meet 24–48-hour quotation turnaround times
- Collaborate with Sales and Ecommerce teams to identify new business opportunities and support account growth
- Proactively generate sales opportunities through outbound calls, lead management, and customer follow-up
- Support the Sourcing team with supplier administration and operational activities
- Maintain accurate records and manage enquiries, quotations, and bookings through business systems
- Deliver high-standard customer service through professional communication and timely issue resolution
- Drive profitable sales growth by maximising revenue and margin opportunities
Requirements:
- Strong sales and commercial mindset with ability to convert enquiries into bookings while maximising revenue and margins
- Excellent written and verbal customer service and communication skills
- Strong organisational skills and ability to manage multiple priorities accurately
- Effective stakeholder management and collaboration with internal teams and external suppliers
- Strong problem-solving, negotiation, and decision-making abilities
- Ability to work effectively in a fast-paced, target-driven environment
- Commercial awareness and analytical skills, including assessing pricing, margins, and business opportunities
- Proficiency in Microsoft Office, particularly Excel, Outlook, and Word
- Confidence using AI-powered productivity tools
- Experience in travel reservations, customer service, sales support, or commercial operations
- Experience analysing data and producing actionable insights
- Strong administrative skills and ability to maintain accurate records using business systems
- Knowledge of B2B and B2C travel distribution models is advantageous
- Ability to build strong relationships with stakeholders at all levels
Benefits:
- Attractive benefits package
- Innovative, engaging and multicultural environment
- Opportunity to build strong and lasting business relationships and friendships from around the world
- Career development opportunities locally or within working locations across the globe
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