Field Service Engineer – TAP, Ambr
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Job Description
Field Service Engineer supporting innovative Ambr system across a range of systems remotely in Bay Area. Responsibilities include installation, maintenance, and customer support with occasional travel.
Responsibilities:
- Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
- Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
- Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
- Perform a variety of in-house service activities in the Delaware office as needed.
- Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
- Keep accurate records of time, expenses and work performed.
- Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
- Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
- Travel up to approximately 80% (primarily within an assigned territory).
Requirements:
- Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
- Formal training in mechanical/electrical hardware set-up and configuration.
- Field or building services engineering experience would be considered in lieu of a formal qualification.
- 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
- Valid Driver's License and passport or the ability to obtain one.
- Experience of electrical, mechanical & I/O fault-finding at system and component level
- Experience with automation and or robotics is a huge plus
- Understanding of automatic mechanisms and their associated electrical control systems
- Must have experience with and be competent in measuring AC/DC voltages.
- Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
- Ability to communicate effectively and establish sound relationships with team members and customers.
- A good understanding of mechanical/electrical drawings
- Proven problem-solving skills
- Ability to effectively train and manage customers in the use of our products.
- Computer literate and familiarity with MS Office.
- Good understanding of mechanical and electrical schematics.
- Installation of software and firmware updates/testing.
- Customer maintenance/best practice training.
- Calibration of control systems, e.g. temperature and/or volume.
- Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous.
- An understanding of both Mammalian and Microbial cell cultures.
- Bioreactors and their use to grow cell culture.
- Experience of configuring PCs and installing software packages (Windows OS).
Benefits:
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
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