Field Engineer
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Job Description
Field Engineer supporting service operations for cutting-edge RF sensing technology at Hidden Level. Responsible for deployments, troubleshooting, and customer-facing support with extensive travel required.
Responsibilities:
- Perform site surveys and technical assessments to prepare for new installations and capability demonstrations.
- Execute deployments of Hidden Level sensor networks and supporting infrastructure.
- Troubleshoot and resolve hardware, software, and network connectivity issues in the field.
- Provide field support for customer demonstrations ensuring reliable system performance and clear communication of technical capabilities.
- Coordinate logistics for field activities, including equipment preparation, transport, and setup.
- Document field work, test results, and issues encountered; contribute to improving processes, procedures, and documentation.
- Collaborate closely with Engineering and Product teams to improve product reliability and deployment efficiency.
- Provide technical support to internal and external stakeholders, including customer-facing troubleshooting.
Requirements:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related technical field
- 4+ years of experience in field engineering, technical support, or systems deployment role
- Experience troubleshooting integrated hardware and software systems in real-world environments
- Working knowledge of networking fundamentals (IP networking, routers, switches, basic configuration)
- Ability to read and interpret technical documentation, schematics, and system diagrams
- Experience with command-line interfaces for system configuration and troubleshooting
- Valid driver’s license and ability to meet company driving requirements
- Ability and willingness to travel up to 75% domestically and internationally
- Active secret clearance or ability to obtain clearance within 6 months of employment
Benefits:
- Health insurance
- Paid parental leave
- Flexible time off
- 401(k) with employer contributions
- Life insurance
- Disability insurance
- Potential stock options
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