Field Service Technician – Data Center Cooling
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Job Description
Field Tech Support Specialist in New Era Technology responsible for technical services in cooling systems. Involves collaboration, training, and fault isolation with a focus on customer service.
Responsibilities:
- Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
- Provides onsite support by assisting in fault isolation of electro-mechanical systems.
- Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
- Serves as a resource to sales personnel for assigned service area.
- Contributes to training course content development and provides training to customers and other field service personnel, as required.
Requirements:
- Minimum of 3 years of experience in field service or a similar technical support-related position.
- Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
- Prior experience with electro-mechanical equipment, servos, sensors and actuators.
Benefits:
- Continuous training
- Competitive benefits
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