Field Service Technician
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Job Description
Field Service Technician for TechniBlend, providing technical customer service and support. Working on various projects and managing customer equipment and service issues while traveling to client locations.
Responsibilities:
- Deliver world-class technical customer service and support
- Work directly within the Technical Service Group
- Manage multiple customers and projects
- Correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities
- Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability
- Support TechniBlend (OEM) equipment and systems at customer production facilities
- Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions
- Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers
- Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety
- Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements
- Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel
- Provide training to the customers on equipment operations and maintenance procedures
- Produce timely, accurate and detailed service reports
- Comprehend customer requirements and make appropriate recommendations and modifications as required
- Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning
- Ability to manage travel and expenses through expense management software while following company policies
Requirements:
- Proven field service and technical service experience and aptitude
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and adapt to changing work schedules
- Willingness to travel up to 70% of the time (primarily domestic / USA)
- Ability to work extended hours and weekends
- Able to effectively organize, schedule, and carry out work assignments with minimal supervision
- Read and interpret technical manuals, blueprints, diagrams
- Understanding of the safe operation of hand tools and power equipment
- Effective communication skills, verbal as well as written
- Well-developed skills in problem solving and troubleshooting
- Broad technical knowledge of process and/or industrial automation
- Mechanical aptitude and ability to perform mechanical and physical tasks
- Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred
- Associates or technical degree in engineering or related field required
- Prefer higher level education in engineering, electronics, programming, etc.
- Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry
- Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems
- Experience with mechanical process equipment such as pumps, valves, meters and other components
- Computer knowledge: Microsoft Office, Excel and Word, Salesforce
Benefits:
- Total compensation includes salary and comprehensive medical/dental programs
- Life insurance
- Generous paid time off program
- Retirement savings plan with a company match
- No waiting period for benefits – eligible on the first day of employment
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