Service Engineer
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Job Description
Service Engineer at Supermicro providing remote support and troubleshooting for enterprise equipment. Collaborating with teams to ensure customer satisfaction and service excellence.
Responsibilities:
- Provide remote support with a combination of dedicated support and helpdesk support
- Troubleshoot and resolve complex technical problems
- Drive customer satisfaction through service excellence
- Ensure escalation situations are managed quickly
- Provide 2nd line support to reseller/distributors
- Work with Technical Account Manager and Product Manager
- Run tests and simulations at the facility
- Train new service engineers
- Manage the day to day tickets assigned on the SMC Service Portal
- Experience with generating and presenting quality reports
Requirements:
- Good problem solving skills
- Experience required in similar role
- English skill needs to be business level or above
- Driving license
- Able to work physically (installing servers and replacing parts may require you to physically lift items)
Benefits:
- EEO Statement
- Health and safety guidelines
- Equal Opportunity Employer
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