Field Service Engineer
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Job Description
Field Service Engineer installing and maintaining Packsize equipment solutions on-site for customers. Working with technical drawings and providing exceptional customer service.
Responsibilities:
- Scheduling tasks at customer job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Performing routine maintenance and emergency services as they arise
- Continuous learning, including customer operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand.
- Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
Requirements:
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
Benefits:
- Health insurance
- 401(k) matching
- Remote work options
- Paid time off
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