Associate Field Service Technician
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Job Description
Field Service Technician delivering on-site troubleshooting, installation, and maintenance for ABB Smart Power energy distribution solutions. Serving Illinois customers and identifying equipment and service improvements.
Responsibilities:
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
- Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Build and maintain positive customer relationships to enhance satisfaction.
- Identify potential new sales opportunities while addressing customer needs and communicate them internally.
- Identify potential equipment failures early and recommend corrective actions.
- Identify and suggest product and quality improvements.
- Provide recommendations to management for improving operations and customer service.
- Follow safety protocols and maintain safe work and environmental practices.
- Report unsafe practices and incidents promptly.
Requirements:
- Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.
- Ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Ability to use Microsoft Office products.
- Ability to Project Manage using MS Project or Excel preferred.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Benefits:
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions.
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