Associate Field Service Technician
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Job Description
Field Service Technician maintaining Diebold Nixdorf ATMs and retail equipment across Piedmont. Installing, troubleshooting, repairing, and servicing customer-site hardware and software.
Responsibilities:
- Eseguire l'installazione, la risoluzione dei problemi e la manutenzione tecnica di prodotti hardware e software, principalmente presso la sede del cliente.
- Eseguire ispezioni programmate, pulizie e altre attività di assistenza, incluse piccole riparazioni dei prodotti all'interno del territorio assegnato.
- Valutare le apparecchiature per garantirne il corretto funzionamento, risolvendo direttamente i problemi o segnalandoli secondo le procedure stabilite.
- Gestire la pianificazione degli interventi di assistenza, compilare tutta la documentazione richiesta e collaborare con i clienti per garantire un'elevata soddisfazione e una chiara comprensione delle funzionalità del prodotto.
- Eseguire gestione degli incidenti e troubleshooting tramite strumenti diagnostici e analisi dei guasti hardware e software.
- Eseguire riparazioni hardware a livello di componente.
- Pulire e regolare i componenti meccanici.
- Configurare e installare il software applicabile.
- Eseguire la manutenzione preventiva e controlli di routine.
- Ricaricare i materiali di consumo.
- Installare, spostare, aggiungere, modificare e rimuovere prodotti hardware e software.
- Istruire e formare i clienti sull'utilizzo dell'hardware e del software installati.
- Partecipare a corsi di formazione periodici, al raggiungimento dei KPI e a progetti speciali assegnati.
Requirements:
- È richiesta una formazione o un'esperienza lavorativa equivalente.
- Almeno 1-2 anni di esperienza pertinente o una combinazione equivalente di formazione ed esperienza nei servizi sul campo.
- È richiesta una conoscenza fluente dell'italiano; la conoscenza dell'inglese è un requisito prezioso.
- Patente di guida e certificato di guida che soddisfi i requisiti della flotta di DN.
Benefits:
- Formazione tecnica interna ed esterna
- Piattaforme di apprendimento digitale
- Affiancamento e supporto continuo da parte di professionisti esperti
- Esperienza pratica direttamente sul campo
- Opportunità concrete per sviluppare competenze tecniche e interpersonali
- On-the-job training
- Equal opportunity employer and diversity-focused workplace
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