Senior Field Service Technician
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Job Description
Senior Field Service Technician servicing critical power equipment for ABB’s energy distribution solutions. Performing troubleshooting, installations, maintenance, repairs, and technician coaching across Virginia customer sites.
Responsibilities:
- Execute service work according to work instructions, customer orders and expectations, and ABB quality and safety guidelines
- Work on-site with customers to identify operational improvement opportunities and eliminate pain points
- Perform field service tasks, identify technical issues, and conduct on-site troubleshooting within certified areas
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
- Support certification of Associate Field Service Technicians and Field Service Technicians
- Coach technicians and supervise complex site activities; train team members and customers when needed
- Prepare material lists and ensure materials, parts, and equipment meet quality standards and are available
- Identify potential equipment failures and recommend corrective actions
- Build and maintain positive customer relationships and support customer satisfaction and retention
- Identify potential new sales opportunities and communicate them internally
- Identify product and quality improvement opportunities and recommend operational and customer-service improvements to management
- Follow safety protocols and maintain safe work and environmental practices; report unsafe practices and incidents
Requirements:
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment, OR Associate’s Degree in electrical technology with 6+ years’ experience servicing critical power equipment, OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment
- Advanced ability to interact and communicate written and verbal information to varying levels within the organization
- Ability to collaborate well with others
- Advanced ability to use Microsoft Office products
- Moderate ability to project manage using MS Project or Excel
- Advanced ability to write test plans and reports detailing test results
- Advanced ability to stay organized and meet deadlines on administrative duties
- Must already have work authorization permitting work for ABB in the US
Benefits:
- Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid; ability to buy-up to 66 2/3% of pay
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions
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