Associate Field Service Technician
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Job Description
Tecnico field service per manutenzione ATM e supporto retail presso Diebold Nixdorf. Installazione, diagnostica e riparazione di hardware e software presso i clienti.
Responsibilities:
- Eseguire l'installazione, la risoluzione dei problemi e la manutenzione tecnica di prodotti hardware e software, principalmente presso la sede del cliente
- Eseguire ispezioni programmate, pulizie e altre attività di assistenza, incluse piccole riparazioni dei prodotti all'interno del territorio assegnato
- Valutare le apparecchiature per garantirne il corretto funzionamento, risolvendo direttamente i problemi o segnalandoli secondo le procedure stabilite
- Gestire la pianificazione degli interventi di assistenza, compilare tutta la documentazione richiesta e collaborare con i clienti
- Eseguire gestione degli incidenti e troubleshooting tramite strumenti diagnostici e analisi dei guasti hardware e software
- Eseguire riparazioni hardware a livello di componente
- Pulire e regolare i componenti meccanici
- Configurare e installare il software applicabile
- Eseguire manutenzione preventiva e controlli di routine
- Ricaricare i materiali di consumo
- Eseguire attività IMAC/R su prodotti hardware e software
- Istruire e formare i clienti sull'utilizzo dell'hardware e del software installati
- Partecipare a corsi di formazione periodici
- Partecipare al raggiungimento dei KPI concordati
- Fornire supporto nei progetti speciali assegnati
Requirements:
- È richiesta una formazione o un'esperienza lavorativa equivalente
- Almeno 1-2 anni di esperienza pertinente o una combinazione equivalente di formazione ed esperienza nei servizi sul campo
- È richiesta una conoscenza fluente dell'italiano; la conoscenza dell'inglese è un requisito prezioso
- Patente di guida e certificato di guida che soddisfi i requisiti della flotta di DN
Benefits:
- Formazione tecnica interna ed esterna
- Piattaforme di apprendimento digitale
- Affiancamento e supporto continuo da parte di professionisti esperti
- Esperienza pratica direttamente sul campo
- Opportunità concrete per sviluppare competenze tecniche e interpersonali
- Formazione on-the-job, in aula e online
- Posizione a tempo pieno e indeterminato
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