Field Service Manager, Laundry
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Job Description
Field Service Manager supporting Electrolux Professional commercial laundry equipment across the Americas. Troubleshooting installations, training service partners, auditing service quality, and driving customer-care excellence.
Responsibilities:
- Support product installations and start-ups and provide on-site and remote troubleshooting for Electrolux Professional equipment
- Document technical findings and provide feedback to Quality for continuous improvement
- Collect, document, and report technical and field data to stakeholders
- Review electrical schematics, drawings, specifications, and documentation for components, products, and electrical designs
- Collaborate with internal and external stakeholders during development and approval processes
- Visit job sites and perform technical activities to support customer relationships and issue resolution
- Plan, implement, and evaluate field tests for product feasibility and market readiness
- Develop, maintain, and deliver equipment training programs and service documentation
- Support Customer Care program development and implementation
- Audit Service Partners for policy compliance, parts availability, technical capability, and brand representation
- Promote safety rules, regulations, and work practices
- Respond to customer inquiries and service needs
- Provide technical analysis and documentation for warranty claim reviews
- Complete assigned safety- and quality-related equipment programs on schedule
- Maintain service literature and bulletins and distribute relevant updates to Service Partners
- Perform other duties assigned by the manager
Requirements:
- High school diploma or equivalent plus a minimum two-year technical school certificate, military technical training, or equivalent hands-on technical experience
- Minimum three years of hands-on experience in field service, technical service, industrial maintenance, commercial equipment, HVAC, refrigeration, appliances, foodservice equipment, or commercial laundry
- Minimum two years of experience in a lead, supervisory, field service management, technical support, training, service operations, or customer escalation role
- Ability to troubleshoot electromechanical systems, high-voltage equipment, control systems, gas and electric heating systems, plumbing and drain systems, connectivity, and equipment software or firmware issues
- Strong remote-work discipline and written and verbal communication skills
- Ability to work independently while remaining aligned with a distributed team
- Preferred experience with commercial laundry, foodservice equipment, HVAC, industrial equipment, connected equipment, payment platforms, or distributor-based service networks
- Advanced electrical troubleshooting, including interpreting schematics and using meters, manometers, diagnostic software, error logs, and connected-equipment dashboards
- Preferred experience with networking, remote diagnostics, connected-service platforms, service-management systems, CRM, ERP, warranty systems, SharePoint, Teams, Microsoft 365, and Microsoft Copilot or other AI platforms
- Experience developing technical training, facilitating classroom or virtual instruction, coaching technicians, and creating service documentation
- Strong organizational, project-management, data-collection, and reporting skills
- Valid driver’s license and valid passport required
- Ability to travel up to 70% across the Americas, primarily within the United States and Canada
- Ability to occasionally lift and/or move up to 50 pounds
- Bilingual English and Spanish preferred
Benefits:
- Remote work arrangement
- Technical training programs and virtual/in-person presentations
- Travel opportunities across the Americas
- Professional development through technical training and service knowledge
- Work-from-remote-office flexibility
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