Field Service Project Manager
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Job Description
Professional Services leader in telecommunications managing deployment projects for customer satisfaction. Guiding project methods and collaboration across cross-functional teams to achieve goals.
Responsibilities:
- Maintain expertise in delivery tools, methods, and practices to ensure consistent project success.
- Present and implement Ciena Services’ value proposition tailored to customer priorities.
- Develop delivery-focused resources and methodologies that enhance Professional Services practices.
- Manage project resources with full P&L accountability, ensuring financial objectives are met.
- Align service delivery with Ciena’s annual Professional Services goals and metrics.
- Foster collaboration across Ciena’s cross-functional teams to achieve project milestones.
- Build and maintain customer relationships at all organizational levels, ensuring satisfaction and trust.
Requirements:
- Bachelor’s degree in a relevant field
- PMP certification preferred; required within one year of hire.
- Minimum of 10 years of operational experience in telecommunications or related industries.
- At least 7 years in a Professional Services leadership role managing medium to large-scale projects
- 2+ years’ experience leading field deployment teams in the execution of projects, preferably in the telecommunications space
- Experience with large systems providers or integrators is highly valued.
- Demonstrated ability to articulate and discuss product functionality with diverse audiences.
- Strong verbal presentation, written communication, and time management skills.
Benefits:
- medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation time
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