Field Service Technician
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Job Description
Entry level field technician servicing revolutionary protein analysis instrumentation in North America. Supporting customers and maintaining instruments with potentially 50% travel involved.
Responsibilities:
- Perform installations, qualifications and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment
- Maintain effective communication with customers to ensure efficient service
- Ability to prepare samples for instrument testing and basic laboratory skills are essential
- Completion of service protocols that meet cGMP documentation requirements
- Field based role with regional and possible national travel
- Works with direct supervision to manage and schedule customer appointments
- Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs
- Management of personal inventory for field support and cost management
- Work collaboratively to support teams with pre and post sales inquiries and tasks
Requirements:
- Associate degree in an engineering or science field and 1 year of field service experience in a life science, biotech or medical industry or completion of military electrical technical training and 1 year of field service experience in a life science, biotech or medical industry or minimum of 3 years of field service experience in a life science, biotech or medical industry
- Strong computer skills including Windows, Microsoft Office and Outlook
- Salesforce experience is a plus
- Laboratory experience is preferred
- Valid driver’s license and good driving record is required
- Basic laboratory skills, including experience in BSL2 and BSL3 labs
Benefits:
- medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield
- 401k plans
- employee stock purchase plan (ESPP)
- Health Saving Account (HSA)
- Flexible Spending Account (FSA)
- Dependent Care FSA
- mentorship
- promotional opportunities
- training and development
- tuition reimbursement
- internship programs
- paid time off
- employee resource groups
- volunteer paid time off
- employee events
- charity drives
- accrued leave policy
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