Field Service Technician
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Job Description
Field Service Technician at Nilfisk responsible for troubleshooting and repairing commercial cleaning equipment. Performing routine support activities in the field service function with excellent communication and customer service skills.
Responsibilities:
- Performs a variety of routine support activities in the field service function.
- Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field.
- Assess and responds to situations using standard procedures in isolation and fixing problem equipment.
- Reports design, reliability, and maintenance problems through field service management software.
- Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site.
- Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor.
- Ensure all training and certifications required for position are maintained in an up to date and timely fashion.
- Ensuring spare parts stock level in van is kept at specified levels.
Requirements:
- Associates degree or equivalent from a two year college or technical school
- 5 years relevant experience and training; or equivalent combination of education and experience
- 3 years prior experience in similar or related field
- Excellent communication and customer service skills
- Strong organizational and communications skills
- Ability to work independently with little direct supervision
- Demonstrated levels of product knowledge, preferably obtained through hands-on experience
- Demonstrated mechanical, electrical, and hydraulic system trouble shooting skills
- Must possess a demonstrated understanding of internal combustion engines
- Must have the ability to read, understand, and follow electrical and hydraulic schematics
- Must have the ability to use a variety of basic electrical testing / diagnostic equipment, and have a thorough understanding of AC and DC electrical theory
- Valid Drivers License
- DOT Certification
Benefits:
- Health
- Dental
- Vision
- Basic and Supplemental Life
- Critical Illness and Accident Insurance
- Flexible Spending Accounts
- Health Savings Account with Company Contribution
- 401K with Company Match
- Long and Short Term Disability
- Employee Assistance Program
- Legal Plan
- Parental Leave
- Paid Vacation and Sick Time
- Paid Volunteer Day
- Tuition Reimbursement
- Wellness Reimbursement
- Scholarship opportunities
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