Field Service Engineer 1 – Electric Power
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Job Description
Field Service Engineer supporting field startups and maintenance for switchgear systems. Ensuring customer satisfaction with warranty claims and technical assistance in electrical services.
Responsibilities:
- Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.
- Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required).
- Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.
- Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.
- Support dealer service and sales teams in promoting products and services.
- Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.
- Stay current on training for new and updated systems, technologies, and platforms.
- Gather feedback to identify opportunities for new products and improvements to existing offerings.
- Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.
- Track, manage, and ensure resolution of product quality and performance issues.
- Communicate technical specifications and service instructions clearly to ensure optimal product performance.
Requirements:
- Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, at least 3 years of relevant industry experience.
- Experience working cross-functionally with engineers, contractors, consultants, and end users
- Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints
- Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems
- PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE
- HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)
- Minimum 2 years of related experience or 4 years of equivalent experience
- Valid driver’s license and ability to meet background, drug, and medical requirements
Benefits:
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
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