Field Technician
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Job Description
Field Technician for OPTEL responsible for installation and maintenance of traceability systems at client sites. Collaborating with support teams to ensure customer satisfaction and system functionality.
Responsibilities:
- Ensure the installation and commissioning of OPTEL systems at client sites.
- Carry out mechanical and electrical installation while ensuring compliance with quality standards.
- Collaborate with the technical support and factory design team to diagnose and resolve issues.
- Train end-users on the proper use of OPTEL systems.
- Prepare complete and accurate installation reports.
- Support clients during system qualification.
- Perform maintenance and repair on installed systems, as requested by the customer service department.
- Conduct engineering visits when required.
- Produce detailed service reports.
- Identify potential sales opportunities (new contracts, complementary systems).
Requirements:
- College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience.
- Strong knowledge in computer science and electronics.
- Experience in the pharmaceutical, food, or cosmetics industries (asset).
- Hands-on experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Strong analytical, communication, and problem-solving skills, with the ability to explain complex technical issues clearly.
- Excellent time management, prioritization, and ability to work effectively under pressure.
- Strong client orientation and solid teamwork skills.
- Resourcefulness, adaptability, versatility, and flexibility.
- Availability to travel approximately three weeks per month.
- Valid driver’s license and passport.
- High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.
Benefits:
- Competitive compensation
- Flexible working hours
- Employee Assistance Program (EAP)
- Comprehensive group insurance plan
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