Field Technician
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Job Description
Field Technician maintaining T-Mobile’s wireless network across Western Pennsylvania and Northern West Virginia. Troubleshooting RAN, backhaul, 5G, base-station, and power systems while supporting field projects.
Responsibilities:
- Provide technical support to resolve network performance issues and contribute to outage resolution efforts
- Manage smaller projects or project segments, delivering accurate status and progress updates
- Identify and recommend process improvements related to maintenance and repair activities
- Assist in developing job aids, scopes of work, and procedural documentation with senior technicians
- Complete required training to maintain current knowledge of systems, products, and organizational standards
- Perform other duties and projects assigned by business management
- Support the Engineering & Operations team across Western Pennsylvania to Northern West Virginia
- Travel within the market, including occasional day travel to surrounding areas and possible assistance along the I-79 corridor
Requirements:
- Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
- 2–4 years of working experience in Field Operations and maintenance
- 2–4 years of wireless telecommunications or related experience
- Knowledge of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI
- Practical knowledge of Radio Access Network (RAN) architecture, components, and operations
- Understanding of wireless backhaul technologies and configurations, including microwave and fiber-based solutions
- Demonstrated experience with, or ability to learn, RAN equipment and 5G NR standards
- Working knowledge of base station equipment, installation, configuration, and maintenance
- Familiarity with disaster recovery protocols and ability to execute contingency plans
- Ability to systematically identify, diagnose, and resolve network issues across hardware and software systems
- Ability to plan, coordinate, and execute field assignments while managing time, resources, and priorities
- Ability to provide hands-on technical assistance and field-level support
- Computer fluency, including Microsoft Office Suite, Internet Protocol, and willingness to use AI-driven tools
- Ability to work with fiber test, line, and antenna test equipment (Preferred)
- Flexible hours, including day and night work, weekends, holidays, and on-call rotation
- Ability to lift 50–70 pounds and work outside in the elements
- At least 21 years of age to operate a company-assigned vehicle
- Legally authorized to work in the United States
- Travel within the market required
- DOT-regulated position
- Excellent verbal and written communication skills (Preferred)
- Ability to work independently and in a team environment (Preferred)
Benefits:
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Annual bonus or periodic sales incentive or bonus eligibility for eligible regular, non-temporary employees
- Career growth and development opportunities
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