Field Technician
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Job Description
Field Technician maintaining T-Mobile wireless networks across Tennessee and nearby rural markets. Troubleshooting RAN, backhaul, 5G, and field infrastructure while supporting outages and projects.
Responsibilities:
- Provide technical support to resolve network performance issues and contribute to outage resolution
- Manage smaller projects or project segments and provide accurate status and progress updates
- Identify and recommend maintenance and repair process improvements to senior staff and management
- Assist in developing job aids, scopes of work, and procedural documentation with senior technicians
- Complete required training to maintain current knowledge of systems, products, and organizational standards
- Maintain and improve network performance and reliability
- Support radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services
- Perform other duties and projects as assigned by business management
- Travel within the market
Requirements:
- Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
- 2-4 years working experience in Field Operations and maintenance
- 2-4 years wireless telecommunications or other related experience
- Basic operational knowledge of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, generators, AC-DC power systems, battery systems, and AI
- Practical knowledge of Radio Access Network (RAN) architecture, components, and operations
- Understanding of wireless backhaul technologies and configurations, including microwave and fiber-based solutions
- Demonstrated experience with, or ability to learn, RAN equipment and 5G NR standards
- Working knowledge of Nokia AirScale BTS equipment, installation, configuration, and maintenance
- Ongoing training, certifications, and hands-on development
- Familiarity with disaster recovery protocols and contingency plans
- Ability to diagnose and resolve network issues across hardware and software systems
- Ability to plan, coordinate, and execute field assignments
- Ability to provide hands-on technical assistance and field-level support
- Attention to detail
- Problem-solving and troubleshooting ability
- Proficiency with Microsoft Office Suite and similar productivity tools
- Understanding of Internet Protocol and willingness to use AI-driven tools
- Flexible hours, including day and night work, weekends, holidays, and on-call rotation
- Ability to lift 50-70 pounds and work outside in the elements
- Must be at least 21 years of age to operate a company-assigned vehicle
- Must be legally authorized to work in the United States
- Travel within the market is required
- DOT-regulated position
Benefits:
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Career growth and ongoing training opportunities
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