Field Technician
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Job Description
Field Technician maintaining T-Mobile’s wireless network across Southwestern Kentucky. Providing RAN, backhaul, 5G, outage-resolution, and field operations support.
Responsibilities:
- Provide technical support to resolve network performance issues and contribute to outage resolution efforts
- Manage smaller projects or project segments and deliver accurate status and progress updates
- Identify and recommend maintenance and repair process improvements to senior staff and management
- Assist in developing job aids, scopes of work, and procedural documentation with senior technicians
- Complete required training to maintain current knowledge of systems, products, and organizational standards
- Support network operations in South/Southwestern Kentucky
- Maintain and improve network performance and reliability across a wide area of sites
- Perform other duties and projects assigned by business management
Requirements:
- Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
- Vocational/Technical Training or related field (Preferred)
- 2–4 years of working experience in Field Operations and maintenance
- 2–4 years of wireless telecommunications or related experience
- Knowledge of electronics
- Basic operational knowledge of RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI
- Practical knowledge of Radio Access Network (RAN) architecture, components, and operations
- Understanding of wireless backhaul technologies, including microwave and fiber-based solutions
- Experience with or ability to learn 5G New Radio (NR) standards and RAN equipment
- Working knowledge of base station equipment, installation, configuration, and maintenance
- Ability to grow skills through ongoing training, certifications, and hands-on experience
- Familiarity with disaster recovery protocols and contingency plans
- Ability to systematically diagnose and resolve network issues across hardware and software systems
- Ability to plan, coordinate, and execute field assignments while managing time, resources, and priorities
- Ability to provide hands-on technical assistance and field-level support
- Attention to detail
- Problem-solving and troubleshooting ability
- Proficiency with Microsoft Office Suite and similar productivity tools
- Understanding of Internet Protocol and willingness to use AI-driven tools
- Ability to use fiber, line, and antenna test equipment (Preferred)
- At least 21 years of age to operate a company-assigned vehicle
- Legally authorized to work in the United States
- Willingness to travel
- Flexible hours; day and night work, weekends, holidays, and market on-call rotation required
- Ability to lift 50–70 pounds and work outside in the elements
Benefits:
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Career growth and development opportunities
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