Founding Customer Success Manager
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Job Description
Founding Customer Success Manager driving customer success and engagement across APAC for Cresta's AI platform.
Responsibilities:
- Own the end-to-end customer lifecycle for APAC accounts, from onboarding through renewal and expansion
- Act as the primary trusted advisor for customers, aligning Cresta’s capabilities to customer business objectives
- Develop and execute success plans that clearly define outcomes, milestones, and measurable value
- Establish Customer Success best practices for the region, including engagement cadence, success planning, and escalation paths
- Design and continuously improve the APAC customer journey to accelerate time to value and product adoption
- Build repeatable onboarding frameworks and customer engagement models that scale across accounts
- Own renewals for APAC customers, proactively managing risk and ensuring value is clearly demonstrated
- Partner with Sales to identify and support expansion opportunities, including upsell and cross-sell motions
- Build strong, trusted relationships with key APAC customers and executive stakeholders
Requirements:
- 4–6 years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
- Experience managing complex, high-value customer relationships with executive stakeholders
- Strong ability to translate data, product capabilities, and outcomes into clear business value narratives
- Comfort working autonomously in ambiguous environments and building processes from scratch
- Excellent written and verbal communication skills, including executive-level presentations and QBR facilitation
- Strong organizational skills with the ability to manage multiple accounts, stakeholders, and priorities across time zones.
Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
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