Mid-Market Customer Success Manager
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Job Description
Customer Success Manager responsible for training and supporting mid-market customers in EMEA. Ensuring effective adoption of Ashby for enhanced hiring excellence.
Responsibilities:
- As a member of our Customer Success team, you will help us continue to grow our High Touch Mid-Market Customer Success function.
- In this role, you'll implement, train, and support the adoption of Ashby with customers across the region.
- You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.
Requirements:
- You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies.
- You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR.
- You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
- You love becoming a product and industry expert and have experience doing this in a previous customer success role.
- You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.
Benefits:
- You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
- 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
- Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
- Twelve weeks of fully paid family leave.
- Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
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