Fraud Risk Manager
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Job Description
Fraud Risk Manager responsible for customer-centric fraud strategies within Made's credit card team. Collaborating with Product, Engineering, and Operations to ensure service security and integrity.
Responsibilities:
- Collaborate closely with Product, Engineering, and Operations teams to deliver risk-based, customer-centric fraud strategies.
- Constantly evaluate capabilities against emerging threats (e.g. deepfake videos) and upgrade tech stack as needed.
- Review and adjudicate escalations (e.g., deciding on KYC reviews, managing the authorizations case load).
- Establish KPIs (e.g., fraud denial rate at onboarding and authorizations) and work hands on with data to develop reporting capabilities.
- Prepare case studies (both loss prevented and loss taken), presenting to the Executive Team, and incorporating learnings.
- Adopt and implement a test-and-control system to quantify the benefits of new tools and strategies.
Requirements:
- 2+ years of experience in fraud prevention in financial services required. Experience in the credit card domain a big plus.
- Strong technical acumen: pull data, analyze, create KPIs, create reporting tools (Python, SQL knowledge a plus)
- Exceptional strategic thinking and problem-solving skills.
Benefits:
- Competitive salary with a meaningful stake in the company via equity
- We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Company-wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Receive up to $25,000 toward closing costs of a new mortgage via our mortgage partners
- Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Flexible paid time off, sick days, and 11 company holidays
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