Freelance Community Manager
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Job Description
Freelance Community Manager managing social media and customer engagement for Acorns. Collaborating with the Social Media Manager to enhance community sentiment and uphold brand values.
Responsibilities:
- Monitor and respond to comments, mentions, and direct messages across all social platforms (Instagram, TikTok, X, Facebook, Reddit, YouTube) with empathy and brand-aligned precision.
- Implement creative tactics to spark meaningful conversations and increase community sentiment among our customers.
- Act as the primary support bridge, escalating technical issues or complex inquiries to the appropriate internal teams while maintaining a helpful and human touch.
- Identify and participate in trending cultural moments and real-time social conversations to keep Acorns relevant and top-of-mind for our customers.
- Track community trends, feedback, and recurring questions to provide the social team with actionable insights for future content ideation.
- Uphold the Acorns values—Lead With Heart and Always Build Trust—in every digital interaction.
Requirements:
- Proven experience managing high-volume social communities for consumer brands, with a knack for turning passive followers into active advocates.
- Ability to write in a tone that is approachable, professional, and mission-driven, ensuring every customer feels supported.
- A high degree of creativity with the ability to brainstorm "outside the box" engagement ideas that turn standard support interactions into memorable brand moments.
- A "find a way" mentality to resolve customer concerns quickly and creatively.
- Exceptional drive and precision in delivery.
- A belief that your work is tied to your life's mission.
- Optimistic about the potential of societal change.
Benefits:
- Competitive freelance rates.
- Talented and motivated team who care deeply about one another, our mission, and our customers.
- The rare opportunity to create a new world, solving big societal challenges through meaningful work.
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