French Speaking Customer Support
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Job Description
French-speaking customer support expert serving Nestlé food and beverage customers remotely from Bosnia and Herzegovina. Handling phone, email, and chat inquiries as a certified Coffee Specialist.
Responsibilities:
- Support and advise customers via phone, email, and chat
- Provide detailed information about products and services
- Process inquiries and cases to ensure clear and successful resolution
- Accurately document customer interactions and transactions in the system
- Ensure high customer satisfaction through excellent and premium service
- Work as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage industry
- Work scheduled shifts Monday–Saturday between 08:00 and 19:00
- Complete a 4-week onboarding program at the Sarajevo office
Requirements:
- Fluent French proficiency at C2 level
- English proficiency at B2 level is an advantage
- Permanent residence in Bosnia and Herzegovina required for home-office employment
- Strong communication skills, reliability, and commitment
- Willingness to learn and ability to work in a team
- Good computer literacy
- Stable internet connection with minimum 10 Mbps download and 5 Mbps upload speeds
- Antenna routers and 5G routers are strictly prohibited
Benefits:
- Permanent full-time contract, 40 hours per week
- Immediate full-time contract effective from day one of training
- Paid comprehensive 4-week onboarding at the Sarajevo office
- Accommodation, transport, and all training expenses fully covered during onboarding
- Performance bonuses
- Extra pay for working on public holidays or voluntary overtime
- Remote home-office work
- Shift schedules published 2 weeks in advance
- Two days off per week
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