Customer Service Associate
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Job Description
Customer Service Associate supporting customers of a growing specialty coffee and beverage retailer. Resolving inquiries across phone, chat, and email for Compass Experience Labs’ BPO team.
Responsibilities:
- Provide customer service through phone, chat, email, and other support channels
- Respond to customer questions, concerns, and requests
- Assist customers with orders, products, accounts, and general inquiries
- Identify the best solution for each customer
- Handle customer concerns with empathy, patience, and a positive attitude
- Resolve issues while maintaining a high standard of customer experience
- Document customer interactions accurately in appropriate systems
- Follow established processes, policies, and service standards
- Collaborate with team members and other departments to resolve customer concerns
- Help create a friendly, positive, and memorable customer experience
Requirements:
- 2+ years of previous call center/contact center experience
- Strong verbal and written English communication skills
- Excellent customer service and interpersonal skills
- Strong problem-solving and active listening abilities
- Comfortable handling customer inquiries in a fast-paced environment
- Ability to navigate multiple systems and applications
- Strong/reliable wired Internet connection
- Quiet remote-work environment with uninterrupted power source and backup Internet/power
- Willingness to work the required 8:00 AM–5:00 PM PST schedule
- Availability to work 5 days per week with fixed weekends off
- Must be located in Ohio, Florida, Georgia, Texas, North Carolina, Wisconsin, South Carolina, Alabama, Tennessee, or Michigan
Benefits:
- Fully remote work setup — work from the comfort of your home
- Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days
- Paid Time Off (PTO)
- 401(k) retirement plan, eligible after 6 months of employment
- Fixed weekends off
- Career growth and development
- Support for a growing U.S. coffee and beverage business
- Customer-focused team environment
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