Senior Support Engineer
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Job Description
Senior Support Engineer resolving complex cloud and AI infrastructure issues for Nebius. Supporting Linux, Kubernetes, networking, storage, and ML deployment environments.
Responsibilities:
- Diagnose and resolve complex technical issues escalated by Nebius clients
- Focus on Linux, networking, security, Kubernetes, and cloud environments
- Analyze and resolve storage-related issues using data storage concepts
- Troubleshoot model deployment, performance issues, and integration challenges in ML pipelines
- Develop Python and Bash automation scripts to streamline processes and optimize workflows
- Provide timely updates and clear customer explanations regarding issue status and resolutions
- Escalate unresolved problems promptly to minimize service disruption
- Maintain and improve technical documentation for troubleshooting and issue prevention
Requirements:
- Advanced Linux administration
- Intermediate networking
- Intermediate Kubernetes
- Intermediate cloud solutions: AWS, Azure, and GCP
- Intermediate Python/Bash scripting
- Intermediate ML training, inference, and pipelines
- Intermediate data storage concepts
- Advanced troubleshooting and problem-solving
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5+ years in technical support
- At least 3 years of hands-on experience in cloud environments
- Availability for rotational shifts or on-call support as required
- Strong analytical skills
- Effective communication
- Customer-centric approach
- Must be authorized to work in the country in which they apply and provide proof of employment eligibility
Benefits:
- 100% company-paid medical, dental, and vision coverage for employees and families
- 401(k) plan with up to 4% company match and immediate vesting
- 20 weeks paid parental leave for primary caregivers
- 12 weeks paid parental leave for secondary caregivers
- Remote work reimbursement up to $85/month for mobile and internet
- Company-paid short-term, long-term, and life insurance coverage
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
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