GDS Script Writer

Posted 2hrs ago

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Job Description

GDS Script Writer enhancing agent efficiency through automation at CI Azumano. Responsible for scripting, testing, and optimizing travel consultant tools.

Responsibilities:

  • Write GDS scripts, test, debug, document and deploy new and modified code
  • Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work
  • Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines
  • Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency
  • Develop and maintain a full workflow process map of all scripting including future phases and those under consideration
  • Participate in code reviews for adherence to standards and specifications
  • Monitor processes for expected performance and respond to errors and emergency problems
  • Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information
  • Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required
  • Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions
  • Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.
  • Assume additional responsibilities as directed by management

Requirements:

  • Extensive knowledge of Worldspan and Travelport Plus
  • Optional: Programming skills on platforms that would integrate with multiple GDS systems
  • Knowledge of the entire Microsoft Office suite of products
  • Strong organizational skills required to handle multiple projects and priorities simultaneously
  • Must be able to work independently and complete deliverables on time and with the highest level of quality
  • Self-starter who takes initiative to proactively identify opportunities
  • Positive attitude required
  • Travel knowledge required
  • Team player required
  • Ability to travel for projects or team meetings

Benefits:

  • Comprehensive benefits package that includes medical, dental, vision, life, and disability
  • Voluntary benefit programs (critical illness, hospital, and accident)
  • Health savings and flexible spending accounts
  • Retirement 401K plan
  • Flexible work-life balance
  • Professional development opportunities
  • Performance and recognition programs