General Manager
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Job Description
General Manager leading operations for an AI-enabled private equity portfolio company in Latin America. Focused on improving business performance and integrating AI solutions into workflows.
Responsibilities:
- Run the weekly operating cadence: sales pipeline, customer health, delivery, staffing, cash, receivables, priorities, and blockers.
- Own revenue, retention, gross margin, customer satisfaction, and basic P&L performance.
- Spend time with customers to understand why they buy, why they stay, what frustrates them, and where expansion is possible.
- Clean up the sales motion: lead tracking, follow-up, pricing, proposals, close rates, renewals, referrals, and account expansion.
- Manage the team directly. Set clear expectations, coach people, hire where needed, and make hard people decisions when required.
- Map the company's core workflows from lead to cash: how work comes in, how it gets assigned, how it gets delivered, how customers are billed, and where things break.
- Identify the first practical AI/process improvements, such as call summaries, customer follow-up, quote generation, document processing, CRM hygiene, reporting, scheduling, collections, internal knowledge search, or repetitive admin work.
- Implement simple tools and workflows that employees actually use.
- Build dashboards and weekly reports that show what is happening in the business without needing founder intuition.
- Work with Aviara on budget, hiring, pricing changes, tuck-in opportunities, and the first 100-day operating plan.
- Build trust with the team, founder/seller, customers, and key local relationships.
- Learn the business by sitting in the work, not just reviewing reports.
- Produce a simple operating diagnostic: revenue drivers, customer segments, team strengths/gaps, margin leaks, process bottlenecks, cash issues, and AI/process opportunities.
- Establish a weekly business review and a short list of measurable priorities.
- Fix a few obvious problems quickly without breaking the culture.
Requirements:
- 3-8 years of experience in operations, sales leadership, business operations, startups, consulting, private equity portfolio operations, search funds, local services, or entrepreneurship.
- Evidence that you have owned outcomes, not just advised on them.
- Strong commercial instincts. You are willing to sell, follow up, talk to customers, and ask for money.
- Comfort managing people directly and holding a team to a higher standard.
- Basic financial fluency: revenue, gross margin, EBITDA, cash, receivables, pricing, utilization, headcount, and working capital.
- Strong Spanish and English communication for Argentina and Latin America roles.
- High agency and low ego. You can do the messy work yourself before asking someone else to do it.
- Comfortable using AI tools in practical ways to reduce admin work, improve follow-up, and make the business easier to run.
Benefits:
- Flexible work arrangements
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