German Customer Service Representative
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Job Description
Customer Service Representative für Online-Werbetreibende bei TP, Weltmarktführer im digitalen Business Process Outsourcing. Betreuung über Telefon, Chat, E-Mail und Termine sowie Unterstützung bei Kampagnen und Anzeigenperformance.
Responsibilities:
- Support online advertisers by phone, chat, and email, and during scheduled appointments
- Assist with managing advertising campaigns and with questions about invoices, account settings, technical issues, and ad performance
- Handle customer inquiries in close collaboration with internal and external stakeholders
- Conduct proactive follow-ups and callbacks to provide tailored, solution-oriented support
- Identify opportunities for additional sales and recommend appropriate products, features, and services
Requirements:
- Excellent written and spoken German
- Very good English skills
- Strong service orientation with a friendly and patient demeanor
- Excellent communication skills and interpersonal competence
- Initial experience in online advertising and/or customer service is an advantage
- Sales affinity and the ability to successfully recommend additional products and services
- High technical affinity
- Confident use of PC applications, the Internet, and Microsoft Office
- Knowledge of basic troubleshooting
Benefits:
- Remote work / home office (on-site availability an advantage)
- A gross monthly salary of €2,410 (based on a 40-hour week)
- Certified product and communication training
- Comprehensive support from subject matter experts, coaches, and team leads for successful onboarding and professional development
- Specialized training programs in online advertising
- Work within an international and multicultural team
- Regular employee events, competitions, prize draws, and other team activities
- An attractive bonus system that financially rewards strong performance
- Exclusive employee discounts with numerous partners (e.g., fitness, fashion, and more)
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