Global Customer Marketing Manager
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Job Description
Customer Marketing Manager supporting and scaling customer marketing efforts. Elevating customer voice through advocacy, storytelling, and engagement programs at Nintex.
Responsibilities:
- Support and execute customer advocacy initiatives, including customer stories, testimonials, and references
- Develop customer case studies, quotes, and proof points for use in press releases, the website, sales assets, and campaigns
- Identify and coordinate customers to participate in webinars, events, and speaking opportunities
- Act as a thought partner on the Customer Advisory Board, contributing to planning, content, and follow-up
- Help launch and manage a customer newsletter focused on value, education, and engagement
- Partner with Product, Solution Engineering, Digital, and Customer Success teams to support customer communications, including future in-app notifications
- Collaborate with Customer Success to identify customer champions and advocacy opportunities
- Work with the Partner Team to extend programs and activities to our partners’ customer base, ensuring consistent reach and impact
- Track and report on customer marketing activities and engagement metrics
Requirements:
- 4–7 years of experience in customer marketing, lifecycle marketing, or related B2B SaaS marketing roles
- Strong writing and storytelling skills, with the ability to translate customer outcomes into clear, compelling narratives
- Experience working directly with customers and cross-functional internal teams
- Exposure to customer advocacy or reference programs (formal or informal)
- Strong organizational skills and attention to detail
- Comfortable executing multiple projects in parallel in a fast-paced environment
- Experience with webinars, virtual events, or customer communications is a plus
Benefits:
- Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community
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