Global Key Account Programme Manager
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Job Description
Global Key Account Programme Manager advancing client growth initiatives at Dentons, the world’s largest global law firm. Managing account plans, CRM data, reporting, and cross-regional business development projects.
Responsibilities:
- Lead and manage projects supporting and advancing the Dentons Global Key Account Program.
- Document key outcomes, decisions, and action items from Global Key Account meetings.
- Maintain client information, reports, account plans, and client portal content.
- Engage internal stakeholders and provide insights to drive key client relationship objectives.
- Participate in Global Key Account meetings and strategy discussions.
- Update account plans with new developments, insights, and changes.
- Coordinate follow-up activities with internal teams to execute agreed action steps.
- Partner with CRM managers to maintain accurate client data and contact records.
- Support regional client and market leaders and attorneys with client development initiatives and events.
- Respond to attorney and internal stakeholder requests in a professional, timely, client-focused manner.
- Lead monthly reporting for the Global Key Account Program, highlighting performance, insights, and opportunities.
- Collaborate on tailored business development initiatives supporting growth across key accounts.
- Coordinate with peers and share project completion responsibilities across the GKA program.
- Contribute to a proactive, collaborative, high-performing team culture.
Requirements:
- 3–5 years of previous experience in a law firm or professional services business development or marketing role
- Law firm experience preferred
- Working knowledge of legal AI platforms such as Harvey, Legora, or comparable tools
- Exceptional communication skills, including preparing and presenting to firm leadership
- Excellent proficiency in Excel, SharePoint, Copilot (or similar), and AI tools for project management and workflow
- Undergraduate degree in marketing, communications, sales, or organizational development
- Strong interpersonal and communication skills
- Fluent in English, written and spoken
- Highly organized, proactive, and relationship-focused
- Natural problem solver and self-starter who anticipates needs, takes initiative, and follows through on commitments
Benefits:
- Remuneration and benefits package will reflect the successful candidates experience and country where hired.
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