Program Manager
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Job Description
Program Manager leading multi-project IT programs for Arctiq, a global technology services company. Governing delivery, budgets, risks, and executive client relationships across complex technology engagements.
Responsibilities:
- Own the full program lifecycle from initiation and business case through benefits realization and closure
- Develop integrated program plans and roadmaps covering workstreams, milestones, dependencies, resources, and budgets
- Deliver programs using waterfall and hybrid approaches
- Lead IT projects and programs and coordinate Project Managers, technical architects, engineers, and client stakeholders
- Direct Project Managers and workstream leads and coordinate cross-project dependencies, priorities, and handoffs
- Collaborate with the PMO on resources, schedules, and capacity planning
- Serve as primary contact for client executives and deliver executive summaries and program reporting
- Present program strategy, progress, risks, and outcomes to C-level executives and steering committees
- Partner with Sales and Pre-sales on program-level reporting, scope, effort, timelines, resourcing, and impact assessments
- Coordinate delivery with Service Delivery Leadership on time and within budget
- Establish and run program governance, steering committees, decision forums, change control, and escalation paths
- Identify, track, and mitigate program-level risks and issues
- Monitor and control program budgets, margin, and forecasts
- Establish and track KPIs to measure program success
- Maintain program documentation, status updates, progress reports, and post-program analyses
- Follow PMO standards, templates, and tools and contribute to PMO process improvement
- Coordinate with stakeholders, teams, and partners in North American and offshore locations
Requirements:
- Bachelor's degree or diploma in information technology, project management, or a related discipline, or equivalent professional experience
- Minimum of 10+ years of experience directing medium to large-scale IT projects
- At least 5 years managing multi-project programs or leading Project Managers
- Experience delivering waterfall and hybrid projects
- Experience managing multiple projects and workstreams simultaneously in a fast-paced environment
- Strong understanding of enterprise IT concepts, technologies, and best practices across infrastructure, networking, cybersecurity, cloud services, application development, platform engineering, and IT operations
- Executive presence and polished presentation skills, including presenting to and building credibility with C-level executives
- Experience partnering with Sales and Pre-sales teams to scope and plan engagements and define program-level reporting
- Experience working with external clients and executive-level stakeholders
- Strong financial acumen related to budgeting, margin, revenues, and cost tracking across multiple projects
- Expertise in program planning, governance, budget management, timeline coordination, scope control, dependency and risk management, and leading diverse cross-functional teams
- Experience managing contractor relationships and contractual obligations
- Expertise in Smartsheet, NetSuite, and Microsoft 365
- Professional IT services experience is preferred
- PMP, PgMP, SAFe, or CSM certifications are a plus
Benefits:
- Equal opportunity employer
- Accommodations or adjustments throughout the interview process and beyond
- Inclusive work environment welcoming members of all backgrounds and perspectives
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