Behavioral Health Clinical Program Director
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Job Description
Behavioral health clinical director leading evidence-based programs, quality, research, and enterprise strategy. Evernorth, Cigna’s health-services division, improves pharmacy, care, and benefit solutions.
Responsibilities:
- Set the strategic direction for behavioral health clinical programs and align leaders and teams around priorities, decision rights, performance expectations, and accountability
- Build leadership capability, develop talent, and foster an integrated, high-performing department
- Represent the department with senior leaders, customers, partners, and industry audiences
- Oversee the full program lifecycle from opportunity assessment and evidence-based design through implementation, evaluation, optimization, scaling, and transition to sustainable operations
- Establish clinical standards, governance, measures, documentation, and operating models
- Provide strategic oversight of quality reviews, external audits, complaints, escalations, and clinical risks
- Ensure findings and corrective actions are addressed and translated into systemic improvements
- Use research, analytics, and clinical evidence to identify opportunities, define measures, evaluate performance, and guide strategic decisions
- Translate complex evidence and program results into recommendations, executive briefings, publications, presentations, and thought leadership
- Partner across Product, Network, Clinical Operations, Medical, Quality, Compliance, Legal, Analytics, Sales, Account Management, customers, and external partners
Requirements:
- Active, unrestricted behavioral health clinical license, such as LPC, LCSW, LMFT, psychologist, or equivalent credential
- Five or more years leading complex clinical programs, strategic initiatives, leaders, or multidisciplinary teams in a matrixed environment
- Strong knowledge of evidence-based behavioral health practices, clinical guidelines, quality standards, program evaluation, and measurement-informed care
- Demonstrated ability to use research and analytics to shape strategy, evaluate performance, and translate complex information into practical programs and executive recommendations
- Executive-level communication, influence, talent development, and accountability skills
- Experience with clinical research, publications, thought leadership, curricula, guidelines, or professional education (preferred)
- Experience representing clinical programs with customers, partners, professional organizations, or industry audiences (preferred)
- If working from home, internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits:
- Annual bonus eligibility
- Long term incentive plan eligibility
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Remote work arrangement (role is remote)
- Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working
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