Head of Client Services
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Job Description
Head of Client Services at NeoReach overseeing client relationships and campaign execution. Leading a high-performance team in influencer marketing to drive strategic partnerships and operational excellence.
Responsibilities:
- Own the senior-level relationships across NeoReach’s highest-value accounts and ensure trust, transparency, and long-term retention.
- Lead strategic conversations that help brands navigate culture, social platforms, and creator ecosystems with clarity and confidence.
- Challenge assumptions, guide decision-making, and ensure programs are built on insight-driven strategy rather than guesswork.
- Lead and grow a team of account managers, client strategists, and campaign operators.
- Build a culture rooted in critical thinking, ownership, mentorship, and creative problem-solving.
- Ensure your team has the systems, resources, and structure needed to consistently deliver exceptional work.
- Enforce the basics.
- Redesign and optimize client delivery frameworks, reporting standards, communication touchpoints, and quality assurance processes.
- Partner with Operations leadership to ensure campaigns launch flawlessly, creators are managed efficiently, and deliverables exceed client expectations.
- Implement workflows that increase clarity, speed, and accountability across the organization.
- Collaborate with Product and Executive teams to influence NeoReach’s evolving technology stack, including client dashboards, reporting tools, and AI-enabled workflows.
- Translate client needs and pain points into product insights and roadmap recommendations.
- Ensure our tech plus services model gives clients a differentiated and modern experience that competitors cannot match.
- Own each campaign P&L, revenue forecasting, renewal strategy, and upsell paths across our managed portfolio.
- Collaborate with Sales on pitches, scopes, and SOWs with clear and sustainable delivery plans.
- Guide margin strategy, resource allocation, and pricing to ensure revenue growth and operational health.
Requirements:
- 7 to 12 years in influencer marketing, digital or social strategy, creator partnerships, or agency client leadership.
- Proven experience leading client services or account teams at a digital or social-first agency.
- Strong understanding of YouTube, TikTok, Instagram, Meta, Twitch, and emerging platforms and how creators influence culture and conversion.
- High EQ, exceptional communication, and a mentorship-first approach.
- Known for elevating teams and building relationships based on trust, clarity, and shared ambition.
- Able to navigate ambiguity, create structure, and inspire confidence in fast-moving environments.
- Able to anticipate platform shifts, creator trends, and performance opportunities.
- Comfortable challenging briefs, reframing client asks, and pushing for work that drives real business impact.
- Adept at diagnosing workflow issues, improving cross-functional processes, and building structures that scale.
- Strong understanding of margins, revenue planning, resource allocation, and delivery costs.
- Experience operating in hybrid agency and tech environments.
- Background in creator licensing, usage rights, performance marketing, or paid media amplification.
- Exposure to AI-enabled creative workflows, creator CRM tools, or proprietary influencer marketing platforms.
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