Client Service Associate
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Job Description
Client Service Associate overseeing healthcare client accounts and supporting project management processes with Sr. Client Service Manager. Collaborating with internal teams on service delivery and client communication.
Responsibilities:
- Oversee client accounts with guidance and oversight from Sr./Strategic/Principal Client Service Manager
- Assist the Sr./Strategic/Principal Client Service Manager in facilitating all aspects of the project management process
- Work with internal team members for oversight on audits, advanced technical member issues and vendor questions/issues
- Proactively communicate status and progress of account work and issues to internal and external stakeholders
- Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates
- Review all client materials used for annual enrollment and ongoing administration to ensure that they are current and meet quality standards
- Provide detailed internal and external communication to successfully document instruction and process.
Requirements:
- Minimum 1-3 years experience in the healthcare industry
- Bachelor's degree or related field experience
- Proven experience supporting client relationships and delivering exceptional service
- Excellent verbal and written communication skills across technical and business audiences
- Demonstrated ability to deeply understand client business needs and translate them into strategic service plans
- Strong problem-solving and analytical skills, with a focus on root cause resolution and process improvement
- Experience coordinating cross-functional teams to drive results and maintain seamless client delivery
- Highly accountable and proactive—you take initiative, follow through, and ensure nothing gets dropped.
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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