Head of Content Quality
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Job Description
Head of Content Quality Operations ensuring safe, high-quality content across Social Discovery Group’s social connection platforms. Leading moderation, client protection, compliance, KPIs, automation, and operational improvement.
Responsibilities:
- Lead and develop the Content Quality Operations department, including Content Sufficiency, Profile Moderation, Client Protection, and Quality Compliance teams
- Ensure sufficient volume and high quality of content across all markets
- Drive continuous improvements in content quality, moderation accuracy, and customer protection processes
- Own departmental KPIs, monitor performance, and implement initiatives to improve operational and business results
- Optimize processes, increase automation, and improve operational efficiency
- Partner with cross-functional stakeholders to align Content Quality Operations with company objectives
- Develop managers and build a high-performing, accountable team culture
Requirements:
- Lead and develop Content Quality Operations across Content Sufficiency, Profile Moderation, Client Protection, and Quality Compliance
- Ensure content quality, moderation accuracy, client protection, and operational excellence across all markets
- Own and improve departmental KPIs and business results
- Optimize processes and increase automation
- Align operations with cross-functional company objectives
- Develop managers and build a high-performing, accountable team culture
Benefits:
- REMOTE OPPORTUNITY to work full-time
- Vacation 28 calendar days per year
- 7 wellness days per year
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits, including compensation of up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees when not eligible for corporate medical insurance
- Equipped workplace and necessary equipment provided in offices or co-working locations
- Reimbursement of workplace costs up to $1,000 gross once every 3 years in other locations
- Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.
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