Head of Delivery
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Job Description
Head of Delivery leading Silver Cloud’s HR transformation consulting practice. Owning commercial performance, delivery quality, resource planning and team growth.
Responsibilities:
- Own the Client Transformation practice operating plan, turning company priorities into clear objectives, delivery plans and measurable outcomes.
- Lead, coach and develop the consulting team, creating clear accountability and an inclusive, high-performing culture.
- Build a resilient and scalable practice that balances commercial performance, client outcomes and colleague wellbeing.
- Collaborate across Silver Cloud to strengthen the end-to-end client experience.
- Own practice performance against agreed revenue, gross margin, profitability and utilisation targets.
- Translate financial objectives into realistic delivery and resource plans based on contracted work, pipeline, capability and capacity.
- Maintain accurate revenue, capacity and resource forecasts, identifying risks and taking action where needed.
- Manage the balance of permanent consultants, associates and specialist resources.
- Oversee engagement economics, including scope, budgets, change control and margin protection.
- Partner with the Commercial team to assess opportunities and ensure they can be delivered successfully.
- Maintain a forward-looking resource and skills plan aligned with client demand and strategic priorities.
- Identify capability gaps across HRIS advisory, selection, implementation, data, integration and transformation services.
- Oversee the allocation of people across engagements, balancing skills, availability, development opportunities, project requirements and cost.
- Own the quality, commercial health and successful delivery of Client Transformation engagements.
- Strengthen delivery governance and use project insight and lessons learned to continually improve how we work.
- Act as a senior sponsor and escalation point for strategic or at-risk client engagements.
- Build trusted relationships with senior client stakeholders.
- Work across Client Success, Commercial and wider practices to identify opportunities for repeat and complementary services.
- Lead the evolution of Client Transformation propositions, ensuring they are relevant, deliverable and commercially viable.
- Contribute senior consulting expertise to proposals, pitches and solution design.
- Maintain awareness of developments across the HR technology and transformation market.
- Set clear objectives and lead meaningful performance, development and career conversations.
- Develop talent and succession plans and encourage knowledge sharing across the practice.
- Support effective onboarding and integration of employees and associates.
- Champion collaboration across practices and locations.
- Encourage practical use of AI, automation, data and technology where it can improve consulting quality and efficiency.
Requirements:
- Proven senior leadership experience within HR transformation, HR technology or management consulting.
- Experience taking accountability for the performance of a consulting practice or business unit.
- Strong commercial acumen, including revenue and margin management, forecasting, project economics and resource planning.
- Experience translating pipeline and contracted demand into practical capacity and delivery plans.
- Experience leading and scaling teams combining permanent consultants and external specialists.
- Strong consulting delivery governance, senior stakeholder management, client escalation and commercial change-control experience.
- Experience developing consulting propositions and working collaboratively with Commercial/Sales teams.
- A credible and empathetic leadership style, with the ability to set clear expectations, develop people and make sound decisions.
- Confidence using PSA, CRM and financial reporting tools.
- Experience with CMap, HubSpot, Microsoft 365 or similar would be advantageous.
- Relevant professional or project management qualifications are desirable, but not essential.
Benefits:
- Holiday: 25 days plus BHs
- Day off for your birthday
- Volunteering day
- Enhanced family, sick, and bereavements leave (and counselling)
- Pension through salary sacrifice with the Pension People
- WeCare – 24/7 helpline and Second Medical Opinion
- Flexibility from day one
- Comfort from home – reimbursed for office chair and eye care
- Profit share bonus scheme in place
- Refer a friend bonus
- Life insurance x3 annual salary
- Income protection (critical illness)
- Private healthcare
- Finally, but most importantly – a truly wonderful, support team
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