Head of Training and Development
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Job Description
Head of Training & Development building GenServe’s technician, safety, and enterprise training function. Establishing systems, curricula, metrics, and a regional trainer network.
Responsibilities:
- Build the enterprise training and development strategy, curriculum, infrastructure, roadmap, and operating model from the ground up
- Establish technician training as the initial priority and expand into sales, management, and leadership training
- Select and implement LMS, curriculum library, certification tracking, and other training systems
- Partner with executive leadership to align training investment and priorities with business strategy
- Own technician training end to end, including technical skills, certifications, onboarding, ramp-up, career paths, skill leveling, and customer-facing soft skills
- Develop and personally deliver safety training curriculum in partnership with EHS
- Align safety training with audits, incident trends, and DOT/compliance requirements
- Own the enterprise training portfolio for sales, management, supervisory, and leadership development
- Build a leadership development pipeline supporting succession planning and internal promotion
- Personally facilitate high-priority and high-visibility training during the early build-out phase
- Design train-the-trainer standards and programs for regional trainers
- Transition routine course delivery to regional trainers while retaining ownership of content quality and program direction
- Define KPIs and success metrics for every training program
- Build dashboards and report training ROI to HR and executive leadership
- Use performance data to prioritize, refine, and sunset training content and delivery methods
- Build the business case for and develop a network of regional trainers
- Hire, onboard, coach, and manage regional trainers once approved
- Partner cross-functionally with HR, operations, sales, and business leaders
- Drive adoption of new training programs, tools, and processes across the organization
Requirements:
- 7+ years of progressive experience in training and development, learning & development, or organizational development
- Experience building a training function or program from the ground up
- Experience training a technical, trade, or field-service workforce strongly preferred
- Proven ability to design and scale training programs spanning technical/operational, sales, management, and leadership development
- Strong track record defining KPIs and metrics for training programs and articulating ROI to executive leadership
- Ability to operate strategically and tactically, including program design, roadmap development, executive communication, curriculum development, and hands-on facilitation
- Experience building and leading a team of trainers or facilitators
- Experience designing train-the-trainer programs
- Instructional design experience, including adult learning principles and multiple delivery modalities
- Experience with learning management systems (LMS) and training/performance data tools such as Power BI
- Strong facilitation and presentation skills
- Strong project management, prioritization, and organizational skills
- Effective written and verbal communication skills
- Bachelor's degree in a related field or equivalent experience
- General computer skills, including Microsoft products, Power BI, LMS platforms, and auxiliary software
- Ability to travel as needed, including roughly 25–30% travel and frequent overnight travel
- Ability to work overtime as needed
- Ability to lift small objects constantly, 20-pound objects frequently, and 20–50-pound objects occasionally
- Ability to climb ladders, stairs, and ramps
Benefits:
- Overtime as needed
- Travel to branches and regions as needed, including frequent overnight travel (roughly 25–30%)
- Reasonable accommodation for individuals with disabilities
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