Head of Revenue Operations
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Job Description
Head of Revenue Operations building Tiugo's multi-brand B2B SaaS revenue engine. Designing GTM operations, AI automation, forecasting, deal desk and field enablement.
Responsibilities:
- Design the revenue engine architecture and end-to-end customer journey across self-service and sales-assisted motions
- Define segmentation, coverage, routing, lifecycle stages and cross-functional handoffs
- Lead sales, customer success and partner operations across all Tiugo brands
- Design territory coverage, quota setting, capacity and productivity models, and forecast processes
- Design incentive plans while partnering with Finance on administration and payouts
- Build and define the deal desk function for enterprise and AI deals
- Support deal structure, pricing, quoting, and legal, finance and security reviews
- Build field enablement covering onboarding, ramp, sales methodology, and product and AI fluency
- Hire the field enablement leader
- Own go-to-market engineering, revenue-organization automation and internal AI applications
- Analyze revenue performance, diagnose changes, and provide actionable recommendations
- Partner with Sales & CS, Data & Analytics, AI, Marketing, Finance, Product and Engineering teams
- Establish coverage, segmentation and routing across brands
- Improve forecast accuracy and deal desk effectiveness
- Automate revenue work and reduce manual effort for sellers
Requirements:
- 10+ years in revenue or go-to-market operations
- 5+ years leading the function at a B2B SaaS company between roughly $30M and $150M ARR
- Experience operating a business with both product-led and sales-assisted motions
- Deep Salesforce fluency
- Command of forecasting, quote-to-cash, marketing automation, BI and billing
- Technical proficiency with data and data models
- Ability to work effectively with data engineering teams
- Experience deploying AI operationally inside a go-to-market organization
- Experience building functions and hiring strong teams
- Comfortable working in a globally distributed, multi-brand business
- No educational credential explicitly required
Benefits:
- Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)
- Competitive medical, retirement and PTO benefits
- Fully remote work environment
- Access to a mental health and wellbeing platform with 24/7 dedicated psychological support
- Targeted programs to promote wellness
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