Manager, Revenue & Billing Operations
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Job Description
Revenue and billing operations manager overseeing invoicing, AR, and revenue recognition. Scaling financial operations for OpenLoop’s nationwide telehealth support solutions.
Responsibilities:
- Oversee billing operations, accounts receivable, and revenue recognition
- Supervise, mentor, and develop the Billing Analyst team
- Serve as escalation point for complex billing inquiries, disputes, and operational challenges
- Foster accountability, collaboration, and continuous improvement in billing and AR
- Oversee the full billing cycle and ensure timely, accurate, contract-compliant invoicing
- Monitor and reconcile billing data and resolve discrepancies with the Billing Specialist
- Implement quality controls to minimize errors and improve efficiency
- Document billing requirements for new clients, products, and services with cross-functional partners
- Manage accounts receivable, including aging reports, collections, and cash application
- Set and enforce AR policies for credit, collections, and escalation
- Collaborate with Sales and Client Success to resolve payment issues
- Provide reporting and analysis of AR metrics, cash flow, and collection performance
- Ensure revenue recognition aligns with accounting standards and company policies
- Support Finance with month-end close, reconciliations, and reporting
- Analyze billing, AR, and revenue trends to identify risks, variances, and optimization opportunities
- Use AI-assisted analysis to identify patterns, anomalies, and optimization opportunities
- Evaluate and implement AI solutions for process automation, control enhancement, and operational efficiency
- Support audits and compliance by preparing necessary documentation
- Drive process improvements, automation, and system enhancements for scalability
- Establish and monitor KPIs for billing accuracy, collections, timeliness, and revenue realization
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field
- CPA or MBA a plus
- 5+ years of progressive experience in billing, accounts receivable, or revenue management
- At least 2 years in a supervisory or management role
- Strong knowledge of billing systems, AR management, revenue recognition principles, and GAAP compliance
- Experience managing invoicing and collections for complex contracts, including subscription, usage-based, or service-based models
- Excellent analytical, problem-solving, and communication skills
- Strong attention to detail and ability to understand process optimization and scalability
- Proficiency in accounting and billing software such as NetSuite, QuickBooks, or equivalent
- Proficiency with Excel/Google Sheets
- Comfortable using AI tools such as ChatGPT and Claude for data analysis, documentation, and problem-solving
- Data literacy and ability to evaluate AI-generated insights
- Openness to AI-assisted automation within billing and AR workflows
- Preference for candidates able to work core business hours aligned with Central Time (CT)
- Ability and willingness to work core business hours aligned with Central Time (CT)
- Required to answer whether visa sponsorship is needed now or in the future
Benefits:
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance
- Pet insurance
- Autonomy, Competence and Belonging company values
- Fully remote work arrangement
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