Healthcare Contact Center Specialist – Bilingual Spanish, Sales Experience Required
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Job Description
Contact Center Specialist for Isaac Health, explaining services to patients and coordinating care and screenings remotely. Supporting elderly populations with technology and assistance in scheduling.
Responsibilities:
- Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings
- Coordinate cognitive health screening campaigns
- Take the medical history from patients or their caregivers
- Schedule and coordinate appointments
- Assist patients with technology and other questions
Requirements:
- Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members.
- High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
- Demonstrated call center experience, handling high-volume outbound and/or inbound calls.
- Prior telehealth experience is a plus
- Familiarity with Medicare and Insurance concepts
- Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
- Experience navigating multiple systems and completing documentation simultaneously during an outbound call
- Strong over-all tech-saviness and ability to quickly learn new software and systems.
- Competency with Google Office Suite
- Experience working with the elderly
- Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
- A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
- Comfort and proficiency working in a remote office setting
- Experience working with the elderly population with patience and empathy
Benefits:
- Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
- Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
- Access to innovative technology to support you in delivering the highest quality of care to your clients
- Access to continuing training and education
- Remote-first model: Flexibility to choose the hours and schedule that work best for you
- Work virtually from anywhere in the United States
- Culture and connectivity: A highly responsive and supportive team of clinical and operational management
- Decreased administrative time for clinicians through ongoing technology improvements and automation
- Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
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