Help Desk Support Engineer
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Job Description
Help Desk Support Engineer providing technical support for customers and systems in a remote capacity. Enhance operational excellence while ensuring minimal production downtime in a manufacturing environment.
Responsibilities:
- Support hours for the organization are Monday through Friday 8AM to 6PM Eastern.
- The role will have after-hours support based on a rotation to be assigned by the Help Desk Manager.
- Serve as a business partner for the support of business applications solutions and processes.
- Comfortable working on and assisting others through company help desk software, and remote access desktop programs.
- Act as the initial point of contact for all computer and system related concerns.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Attend in-person meetings with management to discuss, analyze, troubleshoot and diagnose hardware and/or software issues.
- Resolve technical issues related to network interruptions, and actively update, maintain, and monitor all aspects of computer networks.
- Ability to work to corporate service level agreements.
- Attention to details and strong customer service orientation.
Requirements:
- Associate degree or equivalent experience in Information Systems, Business, or related technical field.
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company’s products and services.
- Proficiency in English
- Expert knowledge on Win 10 and 11
- Working knowledge of Active Directory
- Working knowledge of MAC OS
- Working knowledge of mobile devices, laptops and desktops
- Working knowledge of common desktop applications including Microsoft 365
- Working knowledge of client/server printing
- One of the following certifications: A+, Network+, Microsoft MDAA or equivalent
- Familiarity working in a manufacturing environment.
- Understanding of common Help Desk Applications and toolsets
Benefits:
- Health insurance
- Employee well-being programs
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