Lead UniData Software Support Engineer
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Job Description
Lead UniData engineer supporting Ferguson’s custom Trilogie ERP platform for Ferguson’s industrial and building-supply businesses. Resolving complex production issues and improving system reliability remotely across the United States.
Responsibilities:
- Develop a deep understanding of Trilogie, Ferguson's custom ERP platform
- Monitor system health and proactively investigate application issues and production incidents
- Serve as a senior-level technical escalation point for complex software and application support issues
- Investigate root causes and manage resolution of application, integration, and system issues
- Partner with software engineering teams to identify root causes and recommend solutions improving application reliability and performance
- Answer functional and technical inquiries from support teams and business users
- Resolve application, data, integration, and performance-related issues across a complex enterprise environment
- Resolve data issues accurately while following ITIL procedures for managing updates
- Participate in a rotating after-hours support schedule for critical production incidents
- Collaborate with Software Engineering, Quality Assurance, Business Analysts, and Support teams
- Review proposed code changes and provide feedback on production impact, system behavior, and supportability
- Document findings, resolutions, guidelines, and known issues
- Share technical knowledge and mentor team members
- Identify opportunities to improve monitoring, support processes, operational efficiency, and system reliability
Requirements:
- Extensive experience supporting applications built on UniData, UniBasic, or other Pick-based technologies
- Strong experience resolving complex application and production support issues in enterprise environments
- Demonstrable ability to perform root cause analysis and drive complex issue resolution across multiple teams
- Experience providing support for applications that use APIs and web services
- Experience interacting with Oracle and/or SQL Server databases
- Experience working in multi-server environments
- Good understanding of high-volume transaction processing environments
- Experience with UniData file structures, dictionaries, triggers, and multi-level files
- Ability to analyze application behavior, troubleshoot code, and recommend technical solutions
- Strong analytical and problem-solving skills
- Ability to communicate effectively with both technical and non-technical audiences
- Experience working within structured change management and support processes
- UniData Administration experience
- Ability to write complex UniQuery statements
- Experience supporting large-scale ERP systems
- Experience with application monitoring and operational support practices
- Experience working within ITIL-driven support environments
- Quality Assurance or testing experience
- Excel and data analysis experience
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or Incentive Plan eligibility
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