N2 Technical Support Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Analista de Suporte N2 remoto para empresa global de tecnologia para mineração. Diagnóstico de incidentes em bancos de dados, servidores e redes, com atuação noturna e plantões de fim de semana.
Responsibilities:
- Diagnose and resolve Level 2 issues, including database, server, and network failures
- Monitor systems and servers to ensure availability and performance
- Document support interactions in ticket management systems
- Work with the IT team to resolve incidents and implement improvements
- Perform preventive maintenance and updates
- Provide support for systems, servers, and infrastructure
- Work weekend shifts from 9:00 a.m. to 10:00 p.m. on Saturdays or Sundays, according to the schedule, to handle emergency tickets
- Work on a night shift
Requirements:
- Hands-on experience as an N2 Technical Support professional, with autonomy in resolving tickets
- Hands-on experience and autonomy in creating, analyzing, and executing SQL queries
- Strong SQL skills
- Good knowledge of Excel
- Proactive mindset and ability to anticipate problems
- Strong communication skills, with a focus on empathy and clarity in customer support
- Critical-thinking and problem-solving skills
- Team-oriented and collaborative approach
- Availability for scheduled weekend shifts
- Availability to work night shifts
- English proficiency explicitly listed in the job application
- Knowledge of mining or experience in the mining industry is a plus
- Degree in Engineering, Systems Analysis, or a technical qualification in Mining is a plus
Benefits:
- Health insurance
- Dental insurance
- Career development plan
- Profit-sharing program
- Life insurance
- Food allowance
- Meal allowance
- Flexible working hours
- Day off
- TotalPass
- Referral program
- Onboarding kit
- Remote work
- CLT employment contract
Similar Jobs
N1 Technical Support Analyst – Mining
Analista de Suporte N1 para software de mineração da FAST2 Mine. Triagem de chamados, diagnóstico de incidentes e análise de dados para clientes.
Technical Support, Integrations Manager – 6 months contract
Technical Support & Integrations Manager resolving hotel-tech integrations and API issues. Supporting partners using RoomPriceGenie’s hotel pricing optimization SaaS.
Senior Cloud Support Engineer
Senior Cloud Support Engineer escalating and resolving complex customer issues on Akamai’s distributed Cloud and Edge platform. Partnering with SRE, Product, and Incident teams to improve reliability.
Technical Support Engineer
Technical Support Engineer helping Twilio customers resolve billing, account, QoS, and cloud platform issues. Escalating incidents and partnering with Twilio’s Support, Engineering, Product, and R&D teams.
Senior C# Developer/Support
Senior C# developer supporting IT services clients across Java-to-C# migrations and .NET workstreams. Rotating across codebases for services, features, defects, and enhancements.
Technical Support Engineer
Technical Support Engineer supporting customers deploying and troubleshooting BeyondTrust identity security SaaS products. Resolving incidents, coordinating escalations, and providing phone, email, and chat support.
Application & Technical Support
Application & Technical Support für epensions B2B-SaaS-Portale im Versicherungs- und HR-Umfeld. Nutzer:innen unterstützen, Ursachen analysieren und Supportprozesse sowie Dokumentation verbessern.
Customer Support Analyst
Customer Support Analyst troubleshooting NorthStar web, API, and server applications. Supporting utility customers and resolving technical issues across Canada and the United States.
Junior Support Analyst – Scheduling
Analista de suporte agendando instalações e manutenções para clientes da Maxtrack, empresa de rastreamento veicular e gestão de frotas. Organizando técnicos, confirmando serviços e monitorando indicadores.
Technical Support Level 1
Technical Support Agent supporting Information Technology & Services customers via phone, email, and chat. Diagnosing issues, resolving problems, and documenting knowledge base articles remotely.
Technical Support Engineer, L3
Technical Support Engineer troubleshooting Sumsub’s AI-powered compliance platform for B2B clients. Resolving escalated web, API, database, and scripting issues.
Application & Technical Support
Application & Technical Support für epensions B2B-SaaS-Plattform im Versicherungs- und HR-Umfeld. Betreuung von Nutzer:innen, Ursachenanalyse und Weiterentwicklung von Supportprozessen und Wissensmanagement.
Technical Support Engineer
Technical Support Engineer supporting customers using PreVeil’s encrypted email and file-sharing platform. Handling tickets, onboarding, training, and technical issue escalation.
Product Support Engineer
Product Support Engineer troubleshooting networking and Linux issues for enterprise customers. Supporting Claroty’s cybersecurity platform protecting mission-critical cyber-physical infrastructure.
Support Analyst
Support Analyst resolving complex technical and functional cases for Creatio’s AI CRM and workflow platform. Diagnosing issues, configuring integrations, and improving customer support processes.
Technical Support Engineer – Slurm
Technical Support Engineer supporting NVIDIA customers with production Slurm AI and HPC clusters. Diagnosing scheduler, Linux, networking, storage, authentication, database, and GPU infrastructure issues.
Support Engineer – Telephony
Support Engineer für Telefonanlagen bei PraxisConcierge, einer digitalen Telefonassistenz für Arztpraxen und Kliniken. Konfiguration, Troubleshooting und technischer Kundensupport.
Senior Technical Support Engineer
Senior Technical Support Engineer serving Vultr’s strategic customers. Resolving complex Linux, Kubernetes, GPU, storage, virtualization, and networking issues for a global cloud infrastructure company.
Application Support Analyst – I
Application Support Analyst supporting healthcare SaaS, EMR, and care coordination systems at Collabrios Health. Troubleshooting user issues, managing access, and maintaining support documentation.
Support Engineer
Support Engineer keeping Kyivstar's Big Data platform and data products reliable. Managing incidents, monitoring, Kubernetes, AWS, and on-premises environments.