Technical Support, Integrations Manager – 6 months contract
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Job Description
Technical Support & Integrations Manager resolving hotel-tech integrations and API issues. Supporting partners using RoomPriceGenie’s hotel pricing optimization SaaS.
Responsibilities:
- Act as the connection between RoomPriceGenie’s tech team and end customers
- Coordinate resolution of technical integration challenges and API-related issues
- Manage relationships with technical partners, including Property Management Systems and Channel Managers
- Guide partners through onboarding, pilot, and launch phases
- Develop and maintain comprehensive integration documentation
- Enable team members and clients to resolve first-level support queries independently
- Uphold integration quality standards
- Ensure strong connectivity and cooperation with partners
Requirements:
- Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry
- Familiarity and solid understanding of hotel operations and KPIs
- Experience with hotel technology solutions such as Property Management Systems or Channel Managers
- Familiarity with ticketing systems such as HubSpot
- Basic understanding of APIs, including REST API, and data formats such as JSON and OTA XML
- Ability to read and interpret JSON and XML log files and communicate technical details effectively with partners
- Experience with reservations data and metrics such as Revenue, Occupancy, ADR, and RevPAR is a plus
- Hands-on familiarity with Postman or similar technical platforms is advantageous
- Strong sense of urgency, persistence, and commitment to meeting deadlines
- Customer-focused mindset
- Exceptional attention to detail and self-direction
- Outstanding communication skills
- Team-player mentality and high ownership
- C2-level proficiency in English
- Based in the Australian Time Zone
- C2-level German is required, as stated in the application form
- Must be eligible to work where you live; no sponsorship offered
Benefits:
- Remote-First Model: Work from (almost!) anywhere; optional co-working in Mannheim, Berlin, or Sydney
- Annual global team gatherings and regular office hangouts
- Personal and professional development opportunities
- Up to three extra days off each year for personal and professional growth
- Five weeks of bonus vacation time after five years
- Birthday day off
- Flexible working hours
- Headspace access
- BetterHelp online therapy and counseling support
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