Technical Support Engineer
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Job Description
Technical Support Engineer maintaining networks, systems, and wireless infrastructure for Gruve, an AI-focused software services startup. Troubleshooting connectivity, monitoring performance, and supporting 4G/5G technologies.
Responsibilities:
- Ensure the availability and optimal performance of system and network services
- Diagnose and troubleshoot wireless network devices such as APs and switches
- Manage and monitor installed systems and infrastructure to maintain high availability and reliability
- Analyze platform behavior and recommend system and infrastructure improvements
- Configure and troubleshoot routing, switching, firewalls, networking, and security systems
- Manage IP addresses and resolve tickets within established SLAs
- Manage and troubleshoot Active Directory, DHCP, and DNS
- Provide technical support for 4G/5G LTE and wireless technologies
- Develop and maintain comprehensive technical documentation
- Create and oversee implementation of internal and external policies
- Lead and participate in technical sessions
- Coordinate multi-organizational projects
- Manage technical implementation and troubleshooting discussions
Requirements:
- Good understanding of networks, including routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management
- Experience with ServiceNow, Salesforce, Jira JSM, Microsoft Platform, Slack, and Nagios Monitoring tool
- Basic knowledge of Networking, Servers, LAN, WAN, and Wireless Networks
- Knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN
- Expertise in system configuration and troubleshooting
- Proficiency in managing IP addresses and resolving tickets within established SLAs
- Experience with Active Directory, DHCP, and DNS management and troubleshooting
- Technical support experience for 4G/5G LTE and wireless technologies
- CCNA, CCNP, or CCIE certifications are advantageous
- Freshers or 1–2 years of relevant experience
- Commitment to 24×7 rotational shifts, including nights and weekends
- BE/B.Tech, MCA, or a Master's degree
- Excellent English verbal and written communication skills
- Strong collaboration and teamwork skills
Benefits:
- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer
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